Returns & Exchanges

At CUCKOO Australia, we are committed to your satisfaction and offer a straightforward return process for our premium home and kitchen appliances. If you are not completely satisfied with your purchase, you can return your item within 30 days of delivery provided it is in its original, unused condition.

1

Initiate Your Request

Contact our dedicated customer support team via email or our online portal to request a Return Merchandise Authorization (RMA) number.

2

Secure Packaging

Place the product in its original packaging, ensuring all accessories, manuals, and protective inserts are included to prevent damage during transit.

3

Shipping and Labeling

Affix the provided return label to the outside of the box and drop it off at any authorized Australian courier location.

4

Inspection and Refund

Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing